Question Base

Description Features Permissions Security & Compliance

Question Base helps busy teams build out the documentation they never have time to write. It captures and organizes the knowledge, ideas, and answers your team shares in the chat daily. When employees ask questions in #channels, it uses its knowledge base and your existing docs (Notion, Zendesk, Intercom, Confluence etc.) to search & find the right information for them.:blue_book: Smart capture - Slack is where you first share ideas and knowledge. Question Base helps you save them with a one-click. The AI extracts the insights, decisions, and answers so you can use them later.:white_check_mark: Auto-responder - The AI surfaces answers from your chat and existing docs the moment people ask.:mag: Search across tools - You already wrote your product documentation in Notion or Confluence. And your FAQ is well-maintained in Zendesk and Intercom. But your team never checks there and asks questions in Slack? With Question Base PRO you can integrate all this information inside Slack.:books: FAQ - We all want good documentation, but it's never a priority. Question Base helps you turn your insightful conversations in Slack into a neat, organized knowledge base.Simply add the bot to your channels and Question Base will start capturing knowledge as people chat. Question Base is::closed_lock_with_key: A SOC 2 type I compliant vendor
:tada: Featured "Brilliant Bot" by Slack
:first_place_medal: Product of the Day on Product HuntGet started for free!*Question Base uses LLMs to generate draft answers and can sometimes make mistakes. Make sure to double check before verifying an answer

Permissions

Question Base will be able to view:

Question Base will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

We may retain your personal information as long as you continue to use the Services, have an account with us, have Question Base installed on your Slack workspace, or for as long as is necessary to fulfill other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.. You can ask to close your account by contacting us at the details below, and we will delete your personal information on request. Upon deletion, data is retained for 35 days after the account is closed for legal and compliance purposes.

Data archiving and removal policy

Either if you are a customer, a professional, or a third party, you have the right to withdraw your consent at any time. You also have the right to request access to, and rectification of, or erasure of your personal data, or restriction of processing, or to object to processing, as well as the right to data portability. Please note that if you choose to cancel your data and you are a customer, your account will be deleted and all data in your account will be permanently deleted from our systems.

Data storage policy

Question Base is working with a high industry level of standards, like the SOC2 protocol, to maintain a secure, compliant Service to its customers. High Availability. Every part of the Services utilizes properly-provisioned, redundant servers (e.g., multiple load balancers, web servers, replica databases) in case of failure. We take servers out of operation as part of regular maintenance, without impacting availability. Business Continuity. We keep backups of data in AWS. While never expected, in the case of production data loss (i.e., primary data stores loss), we will restore organizational data from these backups. Physical Access Controls. Question Base is hosted on AWS. Their data centers feature a layered security model, including extensive safeguards such as custom-designed electronic access cards, alarms, vehicle access barriers, perimeter fencing, metal detectors, and biometrics. Our employees do not have physical access to AWS data centers, servers, network equipment, or storage. Logical Access Controls. Question Base is the assigned administrator of its infrastructure on AWS, and only our designated authorized team members have access to configure the infrastructure on an as-needed basis.

Data center location(s)

United States

Data hosting company

AWS

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

AWS Bedrock - Claude Sonnet 3.5

LLM retention settings

AWS Bedrock does not persistently store the input prompts or generated outputs from interacting with its models

LLM data tenancy policy

AWS Bedrock Data protection policy https://docs.aws.amazon.com/bedrock/latest/userguide/data-protection.html

LLM data residency policy

AWS Bedrock US-East-1

Certifications & compliance

Security